Refund Policy

dailymarket9.com is committed to providing excellent customer service and satisfaction. This page outlines our policy regarding refunds, resends, and returns.

⚠ All disputes must be submitted through the appropriate platform. Failure to do so may result in permanent account suspension.

✅ What Qualifies for Refund, Resend, or Return

  1. Order Delays
    USA: Eligible after 45 days from departure
    Brazil: 110 days due to customs delays
    Other Countries: 100 days for certain shipping lines
    Orders may be delayed due to pickup issues or incorrect addresses. Please check with your local post office before filing a dispute.
  2. Orders Not Received
    If tracking shows "delivered," no refund/resend will be provided.
    If not received, a non-delivery certificate is required from the local post office.
  3. Damaged Products
    Full refund or replacement for severely damaged items
    Partial refund for minor damage (e.g., small scratches)
    No refunds for packaging damage from international shipping
    Claims for electronics must be made within 30 days
  4. Incorrect or Missing Products
    Full refund or replacement for incorrect items
    Partial refund or resend for missing non-critical parts
    For size issues, include a photo with measurements
  5. Order Cancellations
    Full refund if canceled before processing or shipping
    No cancellations for customized or pre-order items once paid

📩 How to Submit a Dispute

  • Include photos/videos of damaged products
  • Include screenshots of complaints (with name, date, content)
  • Return the product if requested

⚠ Important Notes & Exceptions

  1. Dispute Deadlines
    Disputes must be filed within 7 days of delivery or expected delivery date.
  2. Force Majeure
    We are not responsible for delays caused by uncontrollable events such as:
    Natural disasters
    Epidemics
    Customs delays
    War or unrest
  3. Shipping Method Restrictions
    No disputes allowed for non-trackable shipping methods.
  4. Delivery Location Restrictions
    Disputes may not be accepted for regions with known delivery limitations.
  5. Returns
    Returns must be authorized in advance
    Unauthorized returns will not be processed
    Return within 30 days of receipt
  6. Service-Based Products
    Services (e.g., packaging or photography) are non-refundable once fulfilled.
  7. Unacceptable Disputes
    Change of mind
    Product looks different than expected (without defects)
    Delays due to customs or natural events
    Wrong item ordered or incorrect address provided

📌 Additional Information

  • Order Status: No disputes once marked "closed"
  • Shipping Method Limits: No disputes for:
    PostNL
    Electric PostNL
    CJPacket EUB
    CJPacket Postal Route
    CJPacket Railway Economy
  • Destination Limits: Disputes not accepted in high-risk regions
  • Returns Reminder: Only accepted at designated warehouses
  • Service Products Disclaimer: No refunds for low-quality service unless inspected
  • Expanded Unacceptable Disputes: Odors, deleted tracking info, customs issues, etc.

💬 Need Help?

If you're unsure whether your order qualifies for a refund or resend, please contact our customer service team:

Email: support@dailymarket9.com

We’re here to help make your shopping experience smooth and worry-free!